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Call Centers
Call centers are a key communication interface between a business
and the outside world. In an age where communications have made
unbelievable advances, call center agents play the roles of sales
person, account managers, technical engineers, accountants, HR
managers and much more.
For clients based in the US and Canada, cost effective call
centers are available in Canada and India.
In Canada, a wide range of call centers are available based in
Ontario (Sault St. Marie), the Atlantic Provinces, in SK and in AB.
These centers provide agents with N. American staff with complete
facility in verbal communication. Costs are competitive.
Call centers based in India are far more cost effective and
provide access to a wide variety of staff well versed in English,
highly educated and comfortable in dealing with North American
clients. The costs of calling from the Indian call
centers can be dramatically cost effective, as low as $0.05 per
minute.
Benefits of Outsourcing Call Centers :
Affordable 24x7 coverage -
companies can now enjoy the benefits of providing their customers 24
x 7 support around the year. This was prohibitively expensive
in the past but now is a reality for even small and mid sized firms.
Give your clients service 24 x 7 service and watch your
revenues climb !
Reduction in cost per sale -
reduced costs of calling and follow up translate into reduced cost
per sale
Lower labor costs -
reductions of 80% in comparison to US costs are common.
The savings, for some companies have been truly phenomenal going up
to as much as $250 million annually.
Abundance of skilled
candidates : Most call centers in the West hire high
school grads. Employee attrition rates can be high.
Indian call centers hire mainly university graduates. For many of
these employees, a call center profession is not just a temporary
job, but a committed career
Minimal investment -
The client has to make only a very minimal investment up front.
Measuring Call Center Performance
Depending on the type of work done, call center performance
can be measured by various parameters such as :
- Average duration of call
- Percentage of calls successfully completed within the first 30
seconds.
- Number of complaints received per 1,000 calls.
- Amount of revenue generated (for sales calls)
- Number of new accounts signed up (for sales call)
- Percentage of abandoned calls
- Number of technical problems solved (for Help Desks)
Amisource can work with you identify your needs, to formulate
a plan of action, to identify potential partners and to implement
the plan.
Altosys, Amisource's partner in India has a functional call center
and work can be migrated to the call center rapidly for N. American
clients. To find out how your organization can begin to
save $$ today, please
Click here to send us your
query and we will respond promptly to your needs.
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